Information Systems in the Context of Sustainable Mobility Services: A Literature Review and Directions for Future Research

The sustainability of mobility services, such as car sharing, is undeniable. Therefore, it is important to research and improve mobility services, thereby revealing their full environmental potential. As modern mobility services rely on sophisticated IS and modern technology, research on IS in the context of sustainable mobility services should be an important focus in the field. Accordingly, this systematic literature review provides an overview of current research regarding mobility services and the IS employed therein. We analyze 58 publications using a concept matrix and develop a research framework. The framework builds on the IS success model by DeLone and McLean (2003) as we argue that IS quality and usage should be considered to unfold sustainable impacts as net benefits. We further outline three major research fields for future IS research in the context of sustainable mobility services: IS solutions, IS qualities and usage, and sustainable benefits.